Evolving AI Chatbots in Libraries: Implications, Opportunities, and Ethical Considerations
Libraries have long been indispensable hubs for information acquisition, cultural engagement, and community building. Amid rapid technological progress, artificial intelligence (AI) has given rise to sophisticated chatbots capable of simulating human conversation, offering immediate answers to user queries, and simplifying library workflows.
Groundbreaking tools such as ChatGPT, Gemini, Claude, and Copilot demonstrate notable strides in natural language processing (NLP) and machine learning, spurring dialogue about how these innovations might reshape traditional library services.
AI chatbots are the latest frontier in this evolutionary process. Their capacity to automate tasks—mainly routine inquiries—holds promise for increasing efficiency and freeing human professionals to focus on areas requiring human judgment, empathy, and ethical discernment.